亚马逊在2025-2026年对卖家退货、库存赔偿等政策进行了多项调整。这些变化会影响卖家的日常运营和成本，建议提前了解并做好准备。
一、FBA库存赔偿政策调整
FBA库存丢失/损坏的赔偿方式变化：针对客户下单前在仓库丢失或损坏的商品，亚马逊将按照产品的采购成本而非零售价进行赔偿。卖家可以在"库存缺陷与赔偿"门户提交自己的成本数据。
需要注意的是：
- 如果卖家不提供成本数据，亚马逊会根据同类产品估算
- 客户下单后丢失的商品，仍按销售价格减去费用赔偿
- 索赔时限缩短至60天，逾期无法申请
二、退货处理费用变化
高退货率商品收费
从2024年6月开始，亚马逊对退货率超过类目阈值的商品（不含服装鞋类）收取额外退货处理费。
⚠️ 2026年服装类目变化
从2026年起，服装、鞋类、时尚配饰等品类也将纳入退货处理费范围。对于这些类目，每件退货商品都可能产生费用，不仅限于超过阈值的部分。
FBM退款处理期限延长
从2026年1月26日起，FBM订单的退款处理期限从收到退货后的2个工作日延长至4个自然日，给卖家更多时间检查退货商品。但如果逾期未处理，亚马逊可能自动退款。
三、卖家可用的新功能
📋 无退货退款规则自定义
卖家现在可以在Seller Central设置更灵活的无退货退款规则，包括：
- 按价格区间设置（如低于10美元的商品直接退款不退货）
- 按产品类别设置
- 按退货原因设置
- 按退货时间窗口设置
这可以帮助卖家在低价商品上节省逆向物流成本。
四、节假日退货窗口
每年的节假日期间，亚马逊会延长退货窗口：
- 2025年11月1日至12月31日购买的商品
- 可延长退货至2026年1月31日
卖家需要为此准备足够的客服资源来处理节后的退货高峰。
五、FBA Prep服务终止（美国站）
从2026年1月1日起，亚马逊将停止美国站的FBA Prep & Labeling服务。这意味着：
- 卖家需自行完成产品包装、贴标、套袋、捆绑等准备工作
- 或者寻找第三方服务商代为处理
六、对售后团队的影响
这些政策变化对客服团队的工作提出了新要求：
- 更快的响应：FBM退款虽然延长到4天，但仍需及时处理，避免自动退款
- 成本数据管理：需要配合运营团队更新产品成本信息
- 节假日排班：提前规划1月份的退货处理人力
- 熟悉新规则：客服需要了解无退货退款的适用条件
政策在不断变化，建议定期查看亚马逊卖家后台的官方通知，本文仅供参考。
结语
亚马逊的政策调整是常态，卖家需要持续关注并及时调整运营策略。如果您需要专业的售后支持团队来应对这些变化，欢迎与宁济交流。
Amazon has introduced several changes to seller return policies and inventory reimbursement for 2025-2026. These changes will affect daily operations and costs, so it is recommended to understand them in advance.
1. FBA Inventory Reimbursement Policy Changes
Changes to FBA inventory lost/damaged reimbursement: For items lost or damaged in the warehouse prior to a customer order, Amazon will reimburse based on the product's procurement cost rather than the retail price. Sellers can submit their cost data in the "Inventory Defects and Reimbursements" portal.
Key points to note:
- If cost data is not provided, Amazon will estimate based on similar products.
- Items lost after a customer order will still be reimbursed based on sales price minus fees.
- Claim window shortened to 60 days; overdue claims will not be accepted.
2. Returns Processing Fee Changes
Fees for High Return Rate Products
Starting June 2024, Amazon charges an additional returns processing fee for products (excluding apparel/shoes) with return rates exceeding the category threshold.
⚠️ 2026 Apparel Category Changes
Starting in 2026, apparel, footwear, and fashion accessories will also be subject to returns processing fees. For these categories, every returned item may incur a fee, not just those exceeding a threshold.
FBM Refund Processing Extension
Starting January 26, 2026, the refund processing time for FBM orders is extended from 2 business days to 4 calendar days after receiving the return, giving sellers more time to inspect items. However, automatic refunds may occur if not processed on time.
3. New Features for Sellers
📋 Custom Returnless Refund Rules
Sellers can now set more flexible returnless refund rules in Seller Central, including:
- By price range (e.g., direct refund without return for items under $10)
- By product category
- By return reason
- By return window
This helps sellers save on reverse logistics costs for low-value items.
4. Holiday Return Window
Amazon extends the return window during the holiday season:
- Items purchased between November 1 and December 31, 2025
- Can be returned until January 31, 2026
Sellers need to prepare sufficient customer service resources to handle the post-holiday return peak.
5. FBA Prep Service Termination (US)
Starting January 1, 2026, Amazon will discontinue FBA Prep & Labeling services in the US. This means:
- Sellers must handle packaging, labeling, bagging, bundling, etc., themselves.
- Or find a third-party service provider to handle it.
6. Impact on CS Teams
These policy changes impose new requirements on CS teams:
- Faster Response: Although FBM refund time is extended to 4 days, prompt processing is still needed to avoid auto-refunds.
- Cost Data Management: Need to coordinate with operations to update product cost info.
- Holiday Scheduling: Plan ahead for January return handling staffing.
- Rule Familiarity: CS agents need to know the conditions for returnless refunds.
Policies are constantly changing. It is recommended to check official notifications in Amazon Seller Central regularly. This article is for reference only.
Conclusion
Amazon policy adjustments are the norm, and sellers need to pay continuous attention. If you need a professional after-sales support team to handle these changes, welcome to contact Ningji.