Expert Level-2 technical support for smart manufacturing brands. 24/7 global coverage with native-speaker teams and AI-driven insights.
Traditional outsourcing is failing smart brands. We fix the core issues.
Missing night shifts leads to angry customers and drops in shop ratings. Speed is the #1 factor in CSAT.
Generic text agents fail at complex hardware troubleshooting. Smart products need phone support experts.
Non-native speakers create friction. Our team ensures fluent, culturally nuanced communication.
We solve problems, not just answer tickets. Specialized in troubleshooting for 3D printers, robotics, and smart home devices. We act as your remote engineering arm.
Egypt & Europe teams ensuring < 5min response time, regardless of the buyer's timezone.
CRM integration, n8n automated workflows, and Real-time visualization dashboards. Data you can see.
Drastically lower costs compared to local hiring, while maintaining native-level language quality.
Audit of your tickets, SOPs, and pain points.
Setup of CRM, AI Knowledge Base, and Phone systems.
Collaborative product training for our agents.
Full operation with Real-time QA monitoring.