Tailored for cross-border smart hardware brands. We don't just answer calls; we solve problems.
Our Promise
You focus on product, we handle the experience
Expert in smart hardware support. Trained agents who understand products, not just reading scripts.
Strategic partnerships with Zendesk & Zoho. Plug and play with your existing workflow.
Weekly reports on response times, resolution rates, and feedback. Always open for adjustment.
Company Entity
Ningji uses its Hong Kong company as the contracting, commercial, and management entity, with remote support teams scheduled by project across key time zones.
Tech Support, AI Powered, Global Reach
Ticket handling, returns, order queries, tech support. Dedicated team following your SOPs.
English, German, French, Spanish covered. Native speakers understanding local nuances.
Partners with Zendesk/Zoho. Local repair resources to reduce return costs.
We build distributed professional teams. Our team members are proficient in English, German, and French, serving brands everywhere.
Simple, efficient onboarding process
Assess current after-sales status and propose solutions
Knowledge base setup and recruitment training
Professional customer service team officially goes live
Let's discuss how we can help you reduce costs and increase efficiency
Email: devinliu@ningji-group.com
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